Frequently Asked Questions

Installations FAQs

Answers to some of the most frequently asked questions on all aspects of our installations

Process FAQs

For information on the process of choosing, ordering and having doors installed by Wessex Garage Doors

Products FAQs

If you would like to learn more about the broad range of garage doors that we offer, here we answer your questions

Maintenance & Repairs FAQs

Looking for information on garage door maintenance? Here we answer commonly asked questions

Do you offer servicing?

Yes we can offer a comprehensive servicing and aftercare service, click here to learn more about our Service Passport Scheme.

When do I need to pay?

A 50% deposit will be required to place the order and then once your garage door and/or operator is delivered to us we will call you to arrange an installation date. The final 50% balance payment must be made prior to installation.

The call out fee for a service/repair is payable at the time of booking and is only refundable if we are unable to attend on the day agreed due to operational reasons.

Our Latest Reviews

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DAN GOSTT profile picture
DAN GOSTT
12 September 2026
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Had an issue with a door Wessex fitted, after an email on a Bank Holiday, they replied had a proffessional Team with me first thing Tuesday and fault ectified completely Friday, I was update ever day on progress, extremely proffessional trustworthly company.
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Sally-anne Cox profile picture
Sally-anne Cox
2 September 2026
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Excellent service from Ian and Hayden! Ian and Hayden from Wessex Garage Doors recently repaired my garage door. I was highly impressed by their professionalism, promptness, and excellent customer service. They fixed the issue quickly and left everything tidy. I highly recommend Wessex Garage Doors for any repair needs!— Sally-Anne
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Simon Williams profile picture
Simon Williams
24 August 2026
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Excellent Service We had a fantastic service from Wessex garage doors. Any issues we had were dealt with effectively and efficiently. We are really pleased with our new electric doors and would thoroughly recomend.
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Sandra Peddy profile picture
Sandra Peddy
17 August 2026
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Amazing service - always!! Personable and friendly technicians. Very satisfied customer 👌
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Chris Crocker profile picture
Chris Crocker
21 July 2026
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Garage door was fitted six years ago. It developed a fault and I phoned the office. Spoke to an engineer who advised that I tried replacing batteries in the system. New batteries solved the problem. Much cheaper than a call out fee. So it's not all about company profit, more about customer service. Hurrah
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Clive Ellston profile picture
Clive Ellston
3 July 2026
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Wessex installed our garage door a couple of years and we were very happy with both the service and the actual product. When one of the springs popped off I called and spoke with Beth who arranged for a new spring to be dropped off to me whilst I was away which I fitted in seconds and all works perfectly again. Excellent service, high quality product and design and really nice people to deal with.
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Ade Fagbire profile picture
Ade Fagbire
20 April 2026
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Absolutely first class from Mark and the team at Wessex Garage Doors from start to finish.
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Stephen Hazell profile picture
Stephen Hazell
15 April 2026
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Extremely pleased with the doors , the fitters thoroughly professional and very polite Fitted the doors in under 2 hrs and took the old doors away Very happy
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Kevin Doyle profile picture
Kevin Doyle
1 April 2026
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The installers were cheerful and professional. We're very pleased with their work and the product so would highly recommend the company.
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27 March 2026
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Trustworthy, reliable, excellent service Excellent in every respect. I would not consider anyone else after they have provided me with outstanding service.
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Areas we cover

We primarily cover Surrey, Sussex, Dorset, London and Kent, delivering to everywhere from Guildford and Woking to Crawley, Tunbridge Wells and throughout the area.